FAQs Luxe

 

Do I have to bring furniture?

No, all of the apartments are fully furnished with modern bedroom, living room and dining room furniture.

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What is included in the rent?

High-speed internet, water, pest control, trash service and on-site maintenance are included. Residents are required to set up electricity prior to move in and maintain it through their lease term.

What does the Conservation Fee cover?

The Conservation Fee is a small recurring monthly charge that helps ensure all appliances and certain utilities are running as efficiently as possible to keep the monthly cost at a minimum.  This also ensures the property can address energy efficiency improvements over time as well as important conservation efforts.  This also includes battery replacements for specific systems in apartment units, LED lightbulbs for apartments and common areas and scheduled AC filter replacements.

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How close are you to campus?

The Luxe is located just one short block from Florida State University.

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Is there parking available?

Yes, Luxe offers garage parking. The cost is $45 per month for standard parking and $65 per month for reserved parking.

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Do I sign my own lease or with roommates?

The Luxe offers individual leasing. Each resident is only responsible for the rent of his/her bedroom, this is referred to as “by the bed” leasing rather than a “joint & several” lease. So, if one resident moves out, the remaining roommates are not responsible for that roommate's rent.

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When is rent due/How do I pay for rent?

Rent is due on the 1st of every month; however there is a grace period until the 4th. On the 5th, rent is considered late and subject to a fine.

For your convenience, you can pay online via the property’s website (click on PAY RENT under the RESIDENTS section of our website) using a debit/credit card, set up an automatic withdrawal, or Echeck. We do not accept cash, physical checks or money orders.

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What if I have a maintenance issue or need in my apartment?

Non-emergency service requests (choose whichever option works best for you):

• Submit a Service Request online using Resident Portal. Follow the prompts to complete the service request.
• Call the office and speak with a Luxe team member or leave a message if your call is after the office is closed.

For emergency situations (water leaks, and toilet back-up's, AC or Heating issues during weather extremes, non-functioning refrigerators, electrical outages, gas leaks and fire): Call the leasing office. We have someone available 24/7.

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Is there insurance coverage in the event of a fire, theft or natural causes. Does my lease provide coverage for my belongings?

Resident's or guest's personal property and vehicles are not insured under the apartment lease agreement. We do require that all residents provide proof of insurance against loss or damage due to fire, theft, vandalism, rain, water, criminal negligent acts of others or any other cause. You can purchase a Renter's Insurance policy for a modest annual fee or your parent's home-owner's policy may provide coverage. Of course, you may also obtain coverage through the property’s sponsored provider. Please ask the Leasing Office for more information.

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How do I receive mail or packages?

Mail - Resident mail is delivered by the US Postal Service to your assigned mailbox. At move-in, you will receive a mailbox key. When you move-out, if you want to have your mail forwarded, you will need to complete a Change of Address Form with the local US Post Office.

Packages—Packages will be delivered to the Amazon Hub and can be retrieved 24/7 with your unique pickup code. If the lockers are full or if any oversized packages are delivered, they will be available for pickup in the office during business hours with proper ID.

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